Frequently Asked Questions

What is Hotel St. Ellis?
The Hotel St. Ellis transforms a landmark building into a refined modern day interpretation of timeless elegance. Superbly situated along Rizal St., it is a short 3 kilometer drive from the airport. Business establishments, shopping malls, places of worship and the Embarcadero are all within walking distance.
How can I contact Hotel St. Ellis?
You may call us anytime at the following numbers:
 
(mobile) +63-939-917-0507
(mobile) +63-939-559-1917
 
You can also email us at reservations@hotelstellis.com
How can I send comments regarding my experience with Hotel St. Ellis?
You may call us anytime at the following numbers:
 
(mobile) +63-939-917-0507
(mobile) +63-939-559-1917
 
You can also email us at reservations@hotelstellis.com
 
You could also go on our website: www.hotelstellis.com
 
Go on the “CONTACT US” tab. As you scroll down, you can “DROP US A LINE”.
Where is Hotel St. Ellis located and how do I get there?
It is located at the heart of Legazpi City.
 
BY LAND – Air Conditioned tourist buses ply the Manila-Legazpi route daily with an average travel time of 10 hours, passing through the scenic roads
 
BY AIR – It is served by Cebu Pacific, Philippine Airlines, AirPhil Express and Zest Air from Manila
 
FREE TRANSPORTATION – for hotel guests only.
What time does the reception open?
Our reception is open 24/7 and we would be at your service day and night.
Can I send a package to one of Hotel St. Ellis’ guests?
Yes, but, this will be coursed through with receptionist. Package will be dropped off at front desk and staff in charge will confirm to the guest.
Can I bring my pet in Hotel St. Ellis?
Pets are not allowed in Hotel St. Ellis
Is there WIFI in Hotel St. Ellis?
Wi-fi service is free throughout the hotel.
Will my online reservation information be secure?
Absolutely. We value your privacy by maintaining your confidential information on a secured server that no one else, except you, is authorized to use.

RESERVATIONS

How can I reserve a room?
You can opt for the following methods to booking a room with us:
 
via PHONE
(mobile) +63-939-917-0507
(mobile) +63-939-559-1917
 
via EMAIL
reservations@hotelstellis.com
 
via WEBSITE
https://www.hotelstellis.com/

 
You will be able to find the “BOOK NOW” button on the top right corner of our homepage. After clicking, you will be redirected to another page where your reservation can then be completed in a few quick steps.
How can I see all the rooms I reserved?
For every page, you will be able to click the “MANAGE ROOMS” button to display the booking summary of rooms. You will also be able to see it at the “TOTAL CHARGES” tab.
How do I book multiple rooms?
As soon as you are redirected to the booking page, you will have an option to add as much rooms as needed. However, you will be notified if you’ll be needing to add more rooms based on the maximum allowed limit of guests per room availed.
How do I book promotions?
You may call us anytime at the following numbers:
 
(mobile) +63-939-917-0507
(mobile) +63-939-559-1917
 
You can also email us at reservations@hotelstellis.com
How do I book tour packages?
You may call us anytime at the following numbers:
 
(mobile) +63-939-917-0507
(mobile) +63-939-559-1917
 
You can also email us at reservations@hotelstellis.com
What businesses/establishments are near Hotel St. Ellis?
Less than 1km – Ayala Malls Legazpi, Battle of Legazpi Pylon, Legazpi Post Office & Headless Monument
 
1 km or more – Ibalong Centrum for Recreation, Embarcadero de Legazpi Mall
How do I book my room, spa, tour package, and airport transfers together?
Special requests can be made on the “TOTAL CHARGES” tab.
What is the minimum age required to check-in/make a booking?
For safety and security purposes, the minimum age required to check-in/make a booking is 18 years old.
Why should I confirm my reservation instead of walking in?
By making a confirmed reservation, you will be ensured of having a room once you get to the hotel. This means that we will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.
Why do you need the number of adults, number of children, and my children’s ages?
This is for safety and security purposes. Our website will automatically indicate whether or not your rooms are enough to accommodate your party based on the maximum allowed per room.
Can I book multiple rooms with different number of guests and/or children’s ages?
Absolutely! But please be guided accordingly regarding the maximum allowed number of adult and child guests per room being reserved.
How do I find my corporate rate?
To find out if your company has special corporate rates in Hotel St. Ellis, you have to call the hotel directly to make reservations.
Why do you need my credit card details?
By providing your credit card details as a form of payment at the time you make your reservation, your room reservation will be considered guaranteed. This means that we will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.
Why do you need my personal details?
This is to ensure that your booking doesn’t get mixed up with other bookings with the same name.
How can I confirm that my reservation has been made?
An email will be sent to you as soon as you confirm your reservation by providing a down-payment via credit card
Why didn’t I receive a confirmation email after confirming my reservation?
The confirmation email is usually sent automatically as soon as you book your reservation but, if there should be an instance of a delay, it will probably be in your inbox within the next 24 hours prior to booking. You could also check your “JUNK/SPAM” mail in case of previously made settings to your email account.
 
However, if a confirmation email still hasn’t been sent but your credit card has been deducted the stated down-payment amount, please contact us regarding this matter.
 
via PHONE
(mobile) +63-939-917-0507
(mobile) +63-939-559-1917
 
via EMAIL
reservations@hotelstellis.com
Why do I need to make a prepaid online deposit?
By making a prepaid online deposit, your room reservation will be considered guaranteed. This means that we will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.
How do I indicate special requests such as adjoining/connecting rooms?
The special requests could be listed down under the comments section on your booking confirmation page.
How can I change or cancel my reservation/s?
You can change or cancel your booking reservation 30 days before your arrival. However, cancellation policies are subjected to change. Please refer to our room cancellation policies. For further questions or changes regarding reservations, you can contact us directly:
 
via PHONE
(mobile) +63-939-917-0507
(mobile) +63-939-559-1917
 
via EMAIL
reservations@hotelstellis.com

ROOMS

Does Hotel St. Ellis offer a smoking room?
Hotel St. Ellis is a smoke-free hotel following the City Ordinance #0007-2009.
Does Hotel St. Ellis offer a handicapped room?
We are not yet equipped with handicapped friendly rooms. However, our 24/7 butler service would gladly assist when needed.
Can I order food in my room?
Yes, you could request for in-room dining.
Can I bring outside food to my room?
We allow outside food in our establishment but we will not be held liable for any problems that may occur caused by consuming food that was not processed by the hotel.
What amenities can I expect in my room?
Room amenities will vary depending on which type you will be availing of. However, all room types will have their own air conditioning, flat-screen tv, private bathroom, WiFi, telephone, cable channels, safety deposit box, iron, desk, wardrobe, clothes rack, shower, hairdryer, toiletries, slippers, toilet paper, refrigerator, electric kettle, towels, and linen.
How many extra beds can I get in my room?
The maximum number of extra beds per room is 2 for Deluxe and Suite rooms only. For standard rooms, we do not allow extra beds to be brought in. Ordering an extra bed is upon request though and still needs to be confirmed by management. Extra charges apply.

CHECK-IN/OUT

Can I store my luggage after checking out?
Absolutely! Just simply head over to our receptionist for assistance.
Can I request for an early check-in or late check-out?
Yes, for late check-out’s you could inform any of our front office agents upon check-in or you could also indicate it on your online reservation form’s comment section. All is subject to availability. However, after 1300H, there’s a fee of 50% base on the BAR Rates, until 1800H.
What time should I check-in/check-out?
Check-in time is at 2:00PM and check-out time is at 12:00PM.
 
Special requests regarding this matter can be made during or after booking.

FACILITIES

What are the facilities in Hotel St. Ellis?
  • Free Internet Access in all rooms and public areas
  • Restaurant
  • Outdoor Pool
  • Bar & Lounge
  • Function Hall
  • Meeting Rooms
  • Theatre
  • Essenses Spa
  • Salon Mye
Can I reserve the pool for a private occasion?
In order to provide all of our guests with pleasurable experiences, we do not close off our pool for private occasions.
Is there parking within the property?
Absolutely! Parking is available at the hotel.
Can I reserve a parking slot?
Parking slots are on first come, first serve basis only.

MEETINGS/EVENTS

How do I book a meeting or an event in Hotel St. Ellis?
For any meeting/event reservations feel free to contact us:
 
via PHONE
(mobile) +63-939-917-0507
(mobile) +63-939-559-1917
 
via EMAIL
reservations@hotelstellis.com
Can I change details of a previously reserved meeting or event?
For any changes or cancellations, kindly contact us immediately. Terms & Conditions apply and are subject to change depending on signed agreement.
 
via PHONE
(mobile) +63-939-917-0507
(mobile) +63-939-559-1917
 
via EMAIL
reservations@hotelstellis.com

POLICIES

Lost and Found
The hotel is not responsible for the security safety of any valuables left in the guest rooms or public places as governed by the Civil Code of the Philippines. However, if such a fortuitous event occurs, you can approach any of our Hotel St. Ellis’ employees regarding this matter and we will do our best to help.
 
All items found/given to our team will be handed over to the front desk personnel by the end of every shift.

ROOMS

No Show Policy:
Guests who do not arrive within twenty-four (24) hours of the expected arrival date and time will be charged the total amount of the reservation
Cancellation Policy
Cancellation made less than two (2) days prior to expected arrival date are subject to a cancellation fee equivalent to the total amount of the reservation.
 
Cancellation made three (3) days prior to expected arrival date are subject to a cancellation fee equivalent to 50% of total amount of the reservation.
Modification Policy
Amendments on check-in and checkout dates can be made up to fifteen (1) day before expected arrival date; subject to availability.
Smoking Policy
Strictly no smoking policy inside the guest rooms.
Other Room Policies
Hotel has the right to remove guest belongings from the room after check out time if room is already reserved.
 
Food and Beverages not purchased directly from the hotel are subject to corkage fees. Bringing of pets is strictly not allowed.
 
The hotel reserves the right to charge a fee should there be stained linens, odor, losses or breakages in the room for the duration of the stay.
The hotel reserves the right to institute necessary actions under any of the following cases
  • Failure to pay upon demand of an outstanding amount.
  • Self-check-out: The hotel is authorized to charge the credit card indicated herein.
  • Guest refuses to conform to the hotel’s rules and policies.
Reservation Terms and Conditions
  • Rates are quoted in Philippine Peso per room per night on single or double occupancy.
  • Room rates are inclusive of 12% Government tax and 10% service charge
  • All guests are required to register and present a valid identification card upon check-in.
Child Policy
Children eleven (11) years old and below stay for free using existing bedding.
Guarantee Policy
Reservation made two (2) days before expected arrival date require the total amount of the reservation to be settled within 24 Hours.
 
Reservation made three (3) days before expected arrival date require 50% of the total amount of the reservation to be settled within 24 hours. Remaining 50% must be settled upon check in.