Frequently Asked Questions

What is Hotel St. Ellis?
How can I contact Hotel St. Ellis?
How can I send comments regarding my experience with Hotel St. Ellis?
Where is Hotel St. Ellis located and how do I get there?
What time does the reception open?
Can I send a package to one of Hotel St. Ellis’ guests?
Can I bring my pet in Hotel St. Ellis?
Is there WIFI in Hotel St. Ellis?
Will my online reservation information be secure?

RESERVATIONS

How can I reserve a room?
How can I see all the rooms I reserved?
How do I book multiple rooms?
How do I book promotions?
How do I book tour packages?
What businesses/establishments are near Hotel St. Ellis?
How do I book my room, spa, tour package, and airport transfers together?
What is the minimum age required to check-in/make a booking?
Why should I confirm my reservation instead of walking in?
Why do you need the number of adults, number of children, and my children’s ages?
Can I book multiple rooms with different number of guests and/or children’s ages?
How do I find my corporate rate?
Why do you need my credit card details?
Why do you need my personal details?
How can I confirm that my reservation has been made?
Why didn’t I receive a confirmation email after confirming my reservation?
Why do I need to make a prepaid online deposit?
How do I indicate special requests such as adjoining/connecting rooms?
How can I change or cancel my reservation/s?

ROOMS

Does Hotel St. Ellis offer a smoking room?
Does Hotel St. Ellis offer a handicapped room?
Can I order food in my room?
Can I bring outside food to my room?
What amenities can I expect in my room?
How many extra beds can I get in my room?

CHECK-IN/OUT

Can I store my luggage after checking out?
Can I request for an early check-in or late check-out?
What time should I check-in/check-out?

FACILITIES

What are the facilities in Hotel St. Ellis?
Can I reserve the pool for a private occasion?
Is there parking within the property?
Can I reserve a parking slot?

MEETINGS/EVENTS

How do I book a meeting or an event in Hotel St. Ellis?
Can I change details of a previously reserved meeting or event?

POLICIES

Lost and Found

ROOMS

No Show Policy:
Cancellation Policy
Modification Policy
Smoking Policy
Other Room Policies
The hotel reserves the right to institute necessary actions under any of the following cases
Reservation Terms and Conditions
Child Policy
Guarantee Policy